Q42013 Leader in Telephony - EMEA; Growing global market share


At a glance:
  • Alcatel-Lucent Enterprise is number one in EMEA line shipments according to Dell’Oro Group and MZA
  • Alcatel-Lucent Enterprise is number one in Western Europe line shipments according to MZA
  • Alcatel-Lucent Enterprise grew global market share

Coming off a busy and challenging economic environment in 2013, Alcatel-Lucent Enterprise announced its continued momentum with top rankings in recent industry analyst reports. Alcatel-Lucent Enterprise is number one in the Europe, Middle East and Africa (EMEA) telephony and IP telephony markets for the fourth quarter of 2013 and has continued to gain market share worldwide, based on information from leading industry analyst firms Dell’Oro Group and MZA.

In Dell’Oro’s Worldwide 4Q 2013 Enterprise Telephony report, Alcatel-Lucent Enterprise gained the number one position in EMEA, with 16.6 percent share of line shipments. This was achieved by growing line shipments by 8 percent in a market that declined year-over-year.

The number one ranking is confirmed by MZA in its report, “The Global Telecommunications Market: The World PBX/IP PBX Market Q4 2013,” which also places Alcatel-Lucent Enterprise in the top spot for the Western Europe region. This success in EMEA is spurred on by the momentum the company has in IP telephony, where MZA reported sales growth of 24 percent in a declining market.

Worldwide Market Share Increases

The Dell’Oro Group report showed that Alcatel-Lucent Enterprise also outperformed the competition in sales progress across all regions in what has been a challenging environment for the communications market and telephony in particular. Alcatel-Lucent Enterprise gained market share worldwide where other major vendors had no growth or declined, which culminated in an increase in worldwide market share to 8.4 percent, surpassing Unify in market share ranking.

The report showed that Alcatel-Lucent Enterprise also made progress versus the competition across all regions. In particular, in APAC, Alcatel-Lucent moved from fifth place in market share ranking in 2012 to fourth place in 2013. In CALA, in Q4 2013 Alcatel-Lucent Enterprise moved ahead of Unify in market share ranking versus Q3.  

The Alcatel-Lucent Enterprise communication solutions covered in these reports include the OpenTouch Business Edition, OpenTouch Multimedia Services Unified Communications platforms and the OmniPCX Enterprise and OmniPCX Office Communication Servers.

Alcatel-Lucent Enterprise award-winning solutions provide networking and communication solutions and services to businesses of all sizes. Currently serving more than 500,000 customers worldwide, Alcatel-Lucent enables enterprises to transform their operations while answering the demand for IT consumerization.


Eric Penisson, GM Enterprise Communications Business, Alcatel-Lucent Enterprise: “We have gained significant shares in a moody market. This tremendous performance reflects the good momentum that Alcatel-Lucent Enterprise created in the market in 2013. Our growth is the result of excellent execution in our traditional markets where we are taking market share from our competition while we invest in innovation, notably in our cloud solutions. It proves that we continue to gain customer acceptance of our solutions, but also that we have a strong customer confidence.”