At a glance:
Single client interface reaches across all devices to help manage communication interactions in one application
ALE, operating under the Alcatel-Lucent Enterprise brand, today announced enhancements to its OpenTouchSuite are now available to help businesses respond faster and more efficiently to customers. The Alcatel-Lucent OpenTouch Suite 2.2 offers employees a single client interface - via OpenTouch Conversation - reaching across all devices to help manage communication interactions in a single application. The OpenTouch Suite can be integrated with on-premise and cloud-based productivity applications enabling businesses to improve communications with teams and customers while leveraging their existing business communication systems.
The latest release of OpenTouch Suite 2.2, which includes OpenTouch Conversation, offers these new features:
These new enhancements in the OpenTouch Suite 2.2 can be delivered on-premise, in the cloud or in a hybrid approach in order to meet enterprises deployment needs. This flexibility enables a smooth migration path from on-premises telephony to cloud-based unified communications. Businesses can choose between on premise models or OpenTouch Enterprise Cloud off-premise models which offers a unique, flexible “pay per use” OPEX mode..
OpenTouch Suite 2.2 enhancements also meet additional enterprises deployment needs including:
Our company is a leading provider of enterprise communications solutions and services, from the office to the cloud, marketed under the Alcatel-Lucent Enterprise brand. Building on our established heritage of innovation and entrepreneurial spirit, we operate globally with 2700+ employees in 100+ countries worldwide, with headquarters near Paris, France.
With communications, networking, and cloud solutions for business of all sizes, our team of technology experts, service professionals, and 2900+ partners serve more than 830,000 customers worldwide, tailoring and adapting our solutions and services to local requirements. This provides tangible business outcomes through personalized connected experiences for customers and end users.