At a glance:
New capabilities help employees work smarter and deliver better customer satisfaction
ALE, operating under the Alcatel-Lucent Enterprise brand, is helping small-medium businesses to offer employees a simplified user experience and improved onsite mobility, while creating business continuity with its latest update of Alcatel-Lucent OpenTouch™ Suite for SMB.
Today’s SMBs want communication technology that facilitates business growth, improves employee collaboration and creates smarter working employees who deliver quality customer satisfaction. The latest enhancements to the OpenTouch Suite for SMBs promotes increased productivity and efficiency via expanded communication and collaborative tools, and helps employees access the company environment anytime, anywhere via mobile applications.
The core of the OpenTouch Suite for SMB is the Alcatel-Lucent OmniPCX™ Office RCE release 10.3 converged communication server. This feature-rich, end-to-end communication server includes the following new new capabilities:
The simplified user experience is expanded to support new voice communications capabilities on additional phones.
Enhanced onsite mobility is now available with new members of Alcatel-Lucent Enterprise mobile DECT handset family:
Delivering business continuity via SIP Network evolutions, additional trunk standards compliance, as well as enhanced security.
The OmniPCX Office RCE now integrates an embedded hospitality solution dedicated to hotel-specific needs. With the Native front Desk feature, the communication system is fully integrated within the Hotel Application and can support up to 200 guest rooms. This solution is also appropriate for use in clinics, retirement homes, student resident halls and other similar business environments.
Our company is a leading provider of enterprise communications solutions and services, from the office to the cloud, marketed under the Alcatel-Lucent Enterprise brand. Building on our established heritage of innovation and entrepreneurial spirit, we operate globally with 2700+ employees in 100+ countries worldwide, with headquarters near Paris, France.
With communications, networking, and cloud solutions for business of all sizes, our team of technology experts, service professionals, and 2900+ partners serve more than 830,000 customers worldwide, tailoring and adapting our solutions and services to local requirements. This provides tangible business outcomes through personalized connected experiences for customers and end users.
SMB, mobility, OpenTouch, hospitality, phone