Live Chat

Improving employee productivity with new ALE mobile call-transfer capability


At a glance:

  • OpenTouch® is industry’s first Unified Communication platform to incorporate Near Field Communication (NFC) technology
  • NFC answers the need for on-site/off-site mobile flexibility, transferring calls seamlessly between deskphones and smartphones
  • New OpenTouch Contactless Call Shift with NFC technology is ideal for privacy in today’s open plan work environment as employees can move calls to any phone seamlessly

NFC Contactless shift in action

ALE, operating under the brand Alcatel-Lucent Enterprise, is introducing a new innovative mobile capability to help employees shift between communication devices simply and rapidly in today’s work environment. The OpenTouch Contactless Call Shift uses NFC (Near Field Communication) technology to enable employees to seamlessly transfer an active call from one device to another, between a personal mobile, corporate mobile or any company desk phone as the device of choice for business calls.

More than half of open plan workers feel there isn’t enough privacy to concentrate or be productive when using communications tools, reducing job satisfaction and productivity.* These new NFC capabilities create a personalized connected experience, enabling employees to re-route communications in a simple process to the most suitable device that meets their work needs. It offers “hot desking” flexibility to an increasingly mobile workforce, which often needs to connect via any desk or work room device for privacy. Employees can simply and instantly tap to transfer private calls to a smartphone, and even tap and register the smartphone to a desk phone and use that as their own.

As a user centric communication tool, the Contactless Call Shift allows the user to determine which device to transfer to and when to make the transfer. The Contactless Call Shift feature works between any Alcatel-Lucent Enterprise deskphone and smartphones running the OpenTouch Conversation Client, available now with the OpenTouch Suite 2.2.

Stan Corporeau, Head of Product Management - Mid & Large Business at ALE International

“Mobility and communications are essential needs for any business. This is especially true at the office where employees need to move communications from one device to another when managing confidential conversations or to avoid missed business opportunities due to a noisy environment.

The Contactless Call Shift simplifies routing and transfer capabilities from one device to another, making business interactions more fluid and seamless than ever. This added feature to our OpenTouch Conversation unified communications tool is the first of its kind to incorporate NFC technology.”

More information on Contactless Call Shift

*The Rising Need for Quiet Areas

OpenTouch, mobility, unified communications

About Us
Our company is a leading provider of enterprise communications solutions and services, from the office to the cloud, marketed under the Alcatel-Lucent Enterprise brand. Building on our established heritage of innovation and entrepreneurial spirit, we operate globally with 2700+ employees in 100+ countries worldwide, with headquarters near Paris, France.

With communications, networking, and cloud solutions for business of all sizes, our team of technology experts, service professionals, and 2900+ partners serve more than 830,000 customers worldwide, tailoring and adapting our solutions and services to local requirements. This provides tangible business outcomes through personalized connected experiences for customers and end users.

For ongoing news visit our Newsroom, Blog, Facebook and Twitter.