Key Alcatel-Lucent Enterprise business partner and value-added-distributor Nuvola has launched Nuvem Hosted UC, a new cloud-based Unified Communications (UC) service using Alcatel-Lucent Enterprise technology. The Nuvem service is a response to demand from a growing number of UK SMBs who are looking to move some or all of their IT and communications to a more flexible OPEX model without the loss of functionality that a CPE solution delivers.
The new service offer from Nuvem moves hosted UC to the distributor level, allowing UK resellers to deliver businesses a comprehensive unified communication offering ‘straight from the box’ regardless of their level of in-house technical expertise. Nuvem provides resellers the unique opportunity to offer a ready-to-market, easy to on-board cloud telephony solution hosted and maintained by Nuvola’s own systems specialists in its UK-based data center.
For the first time, resellers are in the immediate position to up-sell additional Alcatel-Lucent Enterprise advanced telephony features via the cloud, such as integrated contact center solutions, call recording and enhanced mobility using a mobile smartphone app to enable the use of any of the PBX features. With these capabilities, business partners can remain cost-competitive by leveraging Alcatel-Lucent Enterprise technology innovation for business growth.
Nuvem also offers a more cost-competitive partnership opportunity for resellers that have already started investing in their own in-house cloud capabilities, providing value to resellers whether they have already started the 'move to the cloud' or not.
Michael Lloyd, Managing Director, Nuvola - "“We’ve listened to the needs of our partners and resellers, and this is how we can bring greater value to the channel. For the end-user, Nuvem Hosted UC offers an advanced but flexible communications solution, which has all the richness of a CPE solution. The ability to add users as you grow means no wasted expenditure, allowing SMBs to maintain their lean and agile advantage. For the channel, this is an opportunity to take cloud services directly to these customers, with minimal fuss. We chose ALE as technology partners for Nuvem as its OpenTouch Suite offers fantastic interoperability and integration potential and will allow us to continually develop the new functions and features that our partners will call for as the market for UC develops.”
Eamon Connaughton, Distribution Manager, ALE UK&Ireland - “Nuvola is part of that new breed of distributor actively bringing greater value to the channel and continually looking for ways to add value to its propositions. Because Nuvem takes care of everything at the back end, resellers can choose to focus their resources on the customer and even without technical resources they can still meet demand for the very latest in UC developments. The choice of cloud versus CPE does not need to mean a difference in the feature set offered to the end user. Nuvem Cloud offers true choice without having to sacrifice functionality.”