Hospital in Italy improves communications for employees


At a glance:
  • Alcatel-Lucent Enterprise solutions improve the management of the phone system and open up to new applications that will increase the quality of work in the hospital
  • The new infrastructure saves the investments made in the past and offers better users management with cost savings for the company

Enable more time for patient care

Alcatel-Lucent Enterprise announces today the major upgrade of the IT infrastructure of the “Fondazione IRCCS Ca 'Grande Ospedale Maggiore Policlinico di Milano”.

The new solutions from Alcatel-Lucent Enterprise help the Foundation offer its employees an innovative phone system, open to the implementation of new, safer applications in terms of reliability and availability. The upgrade also helps safeguard the investments made in the past instead of completely replacing the existing solutions.

The communication management system of the Foundation was introduced in 2002 and, although properly maintained over the years, suffered in terms of technological limitations that could endanger safety, reliability and availability. It was therefore necessary to proceed with an update of central sites, to introduce the "spatial redundancy" feature and allow, in case of failure of the main Communication server, the automatic management of the issue without any interruption of any VoIP/TDM applications from the back-up server.

The implementation was managed by Com.Tel, a Business Partner that paid special attention to guarantee service continuity and to avoid overloading the core processes of the Hospital. The migration to the new VoIP environment allowed the Foundation to open the phone system to the implementation of new services such as, for example, using personal mobile devices through a "unified number" that can be activated even on smartphones.

The continuous evolution of the system will allow the Foundation to predict cost savings for the implementation of BYOD (Bring Your Own Device), alongside or in place of DECT (Digital Enhanced Cordless Telecommunication) devices. It is an innovation not only directed to improve services to the customers but also to increase the work environment with consequent possibility of greater facilitation and satisfaction for employees in carrying out their daily activities within the hospital.


Alberico Bonalumi, Director of Information Systems at Fondazione IRCCS Ca 'Grande Ospedale Maggiore Policlinico di Milano: ”With the implementation of IP telephony technologies across the Policlinico we can improve our services and carry on the structure to new and important goals. The evolution of the system will allow the use of 'personal' devices for the access to the enterprise communications systems, thus reducing significantly the costs incurred by the property”.

Astrid Savorani, Country Manager for Italy and Malta at Alcatel-Lucent Enterprise: “The Foundation runs one of the oldest hospitals in Italy and we are pleased they have decided to choose our solutions to improve the care of patients that they receive every year. We are confident that, thanks to the unique mix between the completeness of our offer and the expertise of our partner Com.Tel, the solutions we found and implemented together will enable the Foundation to be more and more a nationally and internationally relevant center”.