ALE announces new CEO, Jack Chen


At a glance:

  • New CEO to lead the Alcatel-Lucent Enterprise vision of moving towards cloud-based offering while expanding investments in traditional technology
  • Next phase of business strategy delivers new cloud-based offers and consumption-based service models to provide flexibility for enterprises

Jack Chen CEO
Alcatel-Lucent Enterprise announces new leadership to drive transformation into a leading cloud-based network and communications company

ALE, operating under the Alcatel-Lucent Enterprise brand, today announced Jack Chen is appointed as the company CEO by the ALE Holdings Board of Directors, effective immediately. Mr. Chen is replacing acting CEO, Jeff Ma, who will continue as a board member of ALE Holdings.

Jack comes to ALE with more than 25 years of experience in the telecommunications industry. Prior to joining ALE, he was the head of the APAC and China Wireless business in Alcatel-Lucent. In this position, he was able to double the wireless business in three years. Prior to this, he was an executive vice president in Alcatel Shanghai Bell (ASB), the flagship company of Alcatel-Lucent in China, where he played a critical role in implementing the shift plan. Before Alcatel-Lucent, he held various important positions, such as the global COO of the Alcatel Mobile Radio Business in France and the president of Shanghai Bell Alcatel Mobile Co. Ltd. Jack Chen has a very strong business acumen and understanding of the telecommunications industry. He has a proven track record of building and transforming businesses in his past career.

His experience will serve to grow and transform ALE to become one of the leading and most innovative companies in the enterprise communication and services market globally, delivering superb customer experience.

Strategy outlines new service models
ALE introduced a new business strategy in the first quarter this year, to provide customers choice and flexibility in how they purchase and consume networking and communications technology — whether CAPEX, OPEX or consumption-based — in this new “as-a-service” economy.

Building on its proven innovation, two new innovative financial and consumption models were recently launch in support of this strategy:

  • Rainbow, a new global, hybrid cloud-based service operated by ALE, creates collaborative team interactions while offering customers technology investment protection regardless of existing communications systems
  • Network on Demand is a service that enables businesses to gain the latest networking technology on a pay-per-use basis, delivering the industry’s most comprehensive consumption-based networking offer.

These new offers complement the continuing investment in traditional networking and unified communication solutions.

Jack Chen will drive the ALE strategy and continue the transformation of ALE by expanding market reach, improving positioning in vertical sectors, accelerating cloud-based business models and growing annuity-based services.

Jeff Ma, Board of Directors, ALE Holdings: “Over the past 6 months, we have put in place a business strategy to go after new market opportunities and a new management team to lead the transformation of ALE. The new CEO will build on the work that the organization has done and drive growth for ALE.”

Jack Chen, CEO, ALE: “I look forward to building on the excellent foundation that Jeff, the management team and all of the employees have put in place. I see significant opportunities for ALE based on our strong product portfolios and innovative business models that better serve our customers.”

About Us
Our company is a leading provider of enterprise communications solutions and services, from the office to the cloud, marketed under the Alcatel-Lucent Enterprise brand. Building on our established heritage of innovation and entrepreneurial spirit, we operate globally with 2700+ employees in 100+ countries worldwide, with headquarters near Paris, France.

With communications, networking, and cloud solutions for business of all sizes, our team of technology experts, service professionals, and 2900+ partners serve more than 830,000 customers worldwide, tailoring and adapting our solutions and services to local requirements. This provides tangible business outcomes through personalized connected experiences for customers and end users.

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