Innovative logistics service provider Koch International has implemented Alcatel-Lucent Enterprise's OpenTouch Unified Communications solution which ensures better visibility of availability through unified devices and minimizes administration effort. Koch International selected both the Alcatel-Lucent Enterprise OpenTouch platform – deployed as a private cloud – and LAN components for its new headquarters in Osnabruck. Energy consumption of the LAN components has been reduced significantly, while their performance and capacity have tripled.
For the new buildings, the company needed a new ITC concept covering administration offices, contact center and logistics services area. High availability, flexibility and scalability were major requirements, and the new solution also needed to support people’s mobility on the premises.
The new solution provides efficient automatic call distribution (ACD) with market-leading capacity within an optimized IP network, in order to improve the speed with which calls are answered. Redundant call servers and highly available core switches ensure maximum availability and security creating a more reliable network. To connect all the company buildings, a wireless DECT system was installed, and staff who make a lot of phone calls – especially in the contact center – are equipped with modern headsets that give them more moving ability.
The new system was designed and implemented by Alcatel-Lucent partner technology experts, who recently won the “Alcatel-Lucent Excellence Partner Award 2013“. Headquartered in Oldenburg, with subsidiaries in Osnabruck and Kiel, the young innovative company was selected for their extensive competence and their end-to-end service concept.
Heinz-Peter Beste, Executive Management, Koch International
“Our customers have high expectations for optimum service, and this, combined with the execution of logistics processes under immense time pressure, pose specific challenges of our industry. Our new IT and communications concept does a wonderful job in helping us smoothly and efficiently meet these challenges.”
Ralf Uhlhorn, Managing Director, technology experts
"The innovative Alcatel-Lucent Enterprise technology enabled us to develop an end-to-end concept for Koch International that synchronizes all the different areas and offers a lot of flexibility for future adaptations."
Bernhard Schürmann, Alcatel-Lucent Enterprise
“We are delighted to have been selected by Koch International. In such a demanding industry, communication reliability amongst employees is key to maintaining high service levels, and with our OpenTouch solution in particular, this aspect of working life has been significantly improved.”
About Koch International
The transportation company that was founded back in the year 1900 has developed into an innovative international logistics service provider: Heinrich Koch Internationale Spedition GmbH & Co. KG. Today, more than 700 employees work for the owner-managed family business located in Osnabruck, Germany. For more information, please visit: www.koch-international.de