Alcatel-Lucent Enterprise’s business partner program in the field of Unified Communications was certified by insalcon GmbH and awarded 4 out of 5 possible stars. The insalcon certification program is designed to ensure that any organization moving to UC will receive the highest levels of technical and business support while adopting this new communications technology.
In its “UC Channel Program Benchmark 2014”, insalcon, a leading independent consultant specializing on indirect sales, evaluated a total of eleven vendors who market their UC solutions completely or partially via reseller partners in Germany. Only three of these partner programs were certified.
In order to help value added resellers (VARs) or system integrators to choose the right vendors, insalcon and the magazine ChannelPartner developed a methodology for the evaluation and certification of partner programs. The benchmark is based on a detailed questionnaire, inspection of relevant documents and interviews with selected channel partners. The certification demonstrates the quality of the partner program as well as the partner orientation of the vendor.
The results of the “UC Channel Program Benchmark 2014“, which were published by the magazine ChannelPartner and by insalcon, are offered for free download.