At a glance:
Technical complexity and high-cost business models have discouraged widespread deployment and adoption of Unified Communications (UC). In contrast, according to Frost & Sullivan, Alcatel-Lucent Enterprise has made great strides to deliver a UC platform that is “efficiently right-sized for businesses of all sizes without compromise.” With a set of user applications bundles, OpenTouch provides a variety of call control, UC, mobility, messaging, conferencing, and other functionality focused on personalizing the user experience and meets the requirements of any work-style.
As a result, Frost & Sullivan awarded Alcatel-Lucent Enterprise the 2014 Global Product Differentiation Excellence in Unified Communications based on the findings of its Best Practice research. The award recognizes the flexibility of the OpenTouch™ Unified Communications platform for giving customers and users the ability to deploy what they want, how they want, without compromise and with maximum benefit.
The importance of aligning with target market needs is one of five key Product Differentiation Excellence Award benchmark criteria. Within this category Alcatel-Lucent Enterprise was awarded a perfect score. The report explains that “Alcatel-Lucent Enterprise has not only addressed major industry trends in a timely manner; the company has gone beyond checklist infrastructure and feature requirements.” Highlighting the fact that each deployment strategy has unique business needs, the OpenTouch platform is recognized for its advantage of deploying the same software in hardware-centric, appliance-based, virtual or hybrid configurations, making it extremely flexible and highly scalable.
Frost & Sullivan evaluates best practices based on a custom Decision Support Matrix. Within the matrix solutions are evaluated based on unique features/functionality, quality/complexity, customization capabilities, target market needs matched, and perception of the product’s uniqueness. Frost & Sullivan applied their TEAM Research methodology to produce a 360 degree evaluation of industry challenges, trends and issues. Within this methodology, the letters T, E, A and M reflect core technical, economic, applied (financial and best practices) and market analyses. The full report is available for download from Frost & Sullivan and the Alcatel-Lucent Enterprise websites.
Frost & Sullivan will recognize companies, strategies, processes, and executives that have achieved world-class performance within their industries at the Excellence in Best Practices Awards on Monday, June 30, 2014 in Boston, where awards such as this will be presented.
”Alcatel-Lucent Enterprise is differentiated from the crowded field with its flexible OpenTouch platform which enables business customers and their respective users to deploy what they want, how they want and without compromise for maximum benefit.”
– Rob Arnold, Principal Analyst, Frost & Sullivan