A new set of collaborative applications and capabilities have been added to the Alcatel-Lucent OpenTouch® Suite for SMBs giving employees, businesses and channel partners better communications tools to help business grow.
SMBs are looking to work smarter to reach tangible business outcomes while also delivering customer satisfaction. The newest OpenTouch applications designed for SMBs (small- and medium-sized businesses) simplify unified communications while also expanding mobility and BYOD solutions. The result creates a personalized connected experience and lends to higher productivity for employees.
SMB Employees can tap into the company environment any time and anywhere via any device using the professional mobile applications, while lowering communications costs for the business. This new release provides the following enhancements and updates:
The latest update also provides Alcatel-Lucent Enterprise channel partners a new application to sell and support SMBs - the SMB Sales Assistant. An interactive tool, the SMB Sales Assistant makes it easier for the channel partner to interact with the customer by capturing needs on multiple devices, synched online and then used to deliver the solution.
Eric Penisson, General Manager, Communications business, ALE - “This latest update enhances business outcome opportunities for small- and medium-sized businesses: The user experience embraces a larger scope of devices and platforms, adapting to any productivity scenario including desktop and tablet environments. The implementation of the latest technology standards helps SMBs improve their communications performances while controlling associated costs. With the new OmniPCX Office RCE, SMBs are equipped to face and overcome any business and technology transformation challenge.”
Lutz Peuker, Sales Representative at EnoCom German Indirect Reseller - “The SMB Sales Assistant helps me present the Alcatel-Lucent OpenTouch Suite for SMB solution easier and quicker to my customers. The interactive approach shortens my sales cycle and increases my efficiency. The SMB Sales Assistant capture the customers needs allowing us to give a detailed quote and turn every customer interaction into a business opportunity with a detailed follow up.”