Plantronic integration enhances OpenTouch UC experience


At a glance:
  • World-first implementation of Plantronics headset equipment integrated with Alcatel-Lucent's OpenTouch solution improving the UC experience for employees
  • Features include “rapid session shift” functionality, allowing employees to swap between devices as and when required
  • State-of-the-art Alcatel-Lucent Enterprise solution is fully compatible with advanced Plantronics headsets

OpenTouch: What is OpenTouch

Alcatel-Lucent Enterprise today announced that it has teamed up with Plantronics, a global leader in audio communications for business and consumers, to provide a state-of-the-art Unified Communications solution that uses Plantronics headsets in conjunction with Alcatel-Lucent's OpenTouch platform. The new solution enhances the “rapid session shift” functionality of OpenTouch, allowing employees to seamlessly transfer their call or video conference, whether in the office, car or at home. Alcatel-Lucent is using the first implementation of this state-of-the-art solution for its German workforce and is another step in improving the user experience via Unified Communications.

The combination of high-quality headsets and a complete Unified Communications solution is suitable for any sized business, with different models available for the varied requirements of employees. It can be accessed both from internal corporate networks as well as through the cloud, on a large range of devices including deskphones, PCs, tablets, smartphones and softphones. The “rapid session shift” functionality enables users to switch their current call or video conference between these devices at a touch of a button.


René Princz-Schelter, Head of Pre-Sales, Alcatel-Lucent Enterprise Germany    “Using this new solution any of our employees can start a conversation with a client as they drive to the office, realize they need to consult various records as they park their car and can continue the call as they reach the office and use a PC to share their screen with the customer. The solution from Alcatel-Lucent and Plantronics is ideal for the modern knowledge worker who needs to communicate on the move, on a variety of devices, in high-quality audio.”

Christophe Herrerias, Global Business Development Manager, EMEA “The new solution really demonstrates the bounds of how UC can work for businesses. The combination of easy and intuitive to use headsets and a comprehensive UC solution provides employees with multiple means of communication and collaboration, with colleagues and customers alike.