Aussie customer gets collaborative with OpenTouch


At a glance:

Customer expecting to save between 60-80% and make life easier for all employees

Catholic Education Office Nurtures Collaborative IT Support with TransACT and Alcatel-Lucent OpenTouch

Sydney, August 12, 2013 - The Catholic Education Office (CEO) – Archdiocese of Canberra and Goulburn has worked with TransAct to implement Australia’s first enterprise-grade Alcatel-Lucent OpenTouch solution to streamline its administration and IT support functions. The project will provide schools in the CEO network with a single collaborative telephony solution over its existing data network, which will result in more collaborative communications as well as reduced costs in system maintenance.

The CEO has first implemented the OpenTouch solution at the organisation’s head office in Canberra. It is now working to expand the hosted voice solution to the network of 56 schools in the Archdiocese of Canberra and Goulburn, with the scope to have approximately 40 sites connected to the solution as their existing telephone systems go offline.

“Traditionally, schools looked after their own phone systems. By moving them onto OpenTouch and giving them the ability to connect and collaborate directly with the contact centre at the head office, we can help the schools in our network reduce the cost of maintenance for their phone systems. This means they can focus on investing more in enhancing the education service for the students,” said Greg Cork, Assistant Network Manager, Information, Communication and Learning Technologies at CEO – Archdiocese of Canberra and Goulburn.

The CEO has also stepped beyond the traditional approach of enterprise communications systems being housed at the company head office – in a foretaste of the coming NBN Enterprise telephony world. The OpenTouch solution is in a “Private Cloud”, with the voice servers hosted in TransACTs federal government-certified data center.

The project initiated from the need to upgrade the existing phone systems at the head office which were outdated with limited functionality. As part of the upgrade, CEO has set up the contact centre at the head office to support payroll and IT service areas. The IT staff has been equipped with Desktop Softphones: a fully-integrated multimedia telephony application that provides voice communications, so that remote servicing can be offered simply and efficiently across the network.

“We’re going to measure the success of the deployment over the next six months, looking closely at cost savings and the progress of the roll out compared to the time prior to the new OpenTouch. Based on estimates of the phone call savings alone, we’re expecting to save anything between 60 and 80 percent dependent on billing period.”

In addition to the cost savings, OpenTouch was chosen for its enhanced voice, mobility and collaboration capabilities as well as the ease of the solution deployment. “OpenTouch provides not only system reliability, but also the flexibility to meet the CEO’s current communication requirements. The upgrade will ensure that each school within the CEO network across the Archdiocese of Canberra and Goulburn, no matter what brand of device they are using, can access and connect to the network to enhance the education experience,” comments Cork.

David Parkes, General Manager Business & Federal Government for TransACT said this innovative collaboration between the CEO, Alcatel-Lucent and TransACT would deliver productivity improvements and savings for schools. Not only will schools be rolled over to a superior PABX telephone system, but they will save on their calls as they are rolled over to an aggregate voice buy across the Catholic Education Office.”

“We’re very proud to be the first to roll-out an enterprise-size hosted OpenTouch platform in Australia, to do it so seamlessly is a credit to our voice engineering team and Alcatel-Lucent,” concludes Parkes.

Maud Holvast, Vice President of Australia and New Zealand for the Alcatel-Lucent Enterprise business also commented, “We are seeing increasing traction in the education space for more collaborative solutions. This is a great example of an education facility embracing technology to support greater engagement between its staff and students and preparing for the BYOD demands of the mobile future.”

The first schools to benefit from OpenTouch include John Paul College at their brand new education site in Nicholls, Australian Capital Territory. 

About the Catholic Education Office
Extending from Pambula  on the south coast, to Crookwell in the North, through to the western point of Lake Cargelligo, the Archdiocese of Canberra and Goulburn covers both the ACT and NSW, a total of 88 000 square kilometres.

The Catholic Education Office of the Archdiocese of Canberra and Goulburn operates 56 Catholic schools across the Archdiocese, with aim to contribute to the creation of an Australian community that is highly educated, skilled and cultured. Such a community will be marked by a vigorous intellectual and cultural life, accessible to all.


There are 3 secondary colleges, 1 K-12 school, 5 central schools and 18 primary schools in NSW: 5 secondary schools, 24 primary schools and 5 Early Learning Centres in the ACT. Additionally, there are 3 Congregational schools located in the ACT.

About TransACT, an iiNet Company

TransACT a wholly owned subsidiary of iiNet Limited, currently supplies telecommunication services to more than 50 federal and state government agencies, 140,000 product customers and 5,000 small to medium enterprises. Services provided to Corporate and Government clients include state-of-the-art broadband, fixed line telephony services, mobile voice and data solutions, on premise and hosted PABX services, IP, IP transit, and data centre services. Find out more about TransACT here

About Alcatel-Lucent (Euronext Paris and NYSE: ALU)

The long-trusted partner of service providers, enterprises and governments around the world, Alcatel-Lucent is a leading innovator in the field of networking and communications technology, products and services. The company is home to Bell Labs, one of the world's foremost research centres, responsible for breakthroughs that have shaped the networking and communications industry. Alcatel-Lucent was named one of MIT Technology Review's 2012 Top 50 list of the "World's Most Innovative Companies" for breakthroughs such as lightRadio™, which cuts power consumption and operating costs on wireless networks while delivering lightning fast Internet access. Through such innovations, Alcatel-Lucent is making communications more sustainable, more affordable and more accessible as we pursue our mission - Realising the Potential of a Connected World.

With operations in more than 130 countries and one of the most experienced global services organisations in the industry, Alcatel-Lucent is a local partner with global reach. The Company achieved revenues of Euro 15.3 billion in 2011 and is incorporated in France and headquartered in Paris.

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