New hospitality solution provides hotel services via BYOD


At a glance:
  • Guests can use personal mobile smart devices to access all hotel services – even before they arrive
  • Hotels can offer guests a value added mobility service as a stand-alone solution or as part of a room telephony solution within the hotel
  • Apple iOS and Android-compatible solution adds voice to third-party 'e-concierge' applications and to hotel billing services

Alcatel-Lucent Enterprise is part of the HITEC 2014 Hospitality conference (June 24-26) booth #1635

Alcatel-Lucent Enterprise has launched a Guest BYOD Telephony solution specifically designed for the hospitality industry, enabling guests to use their own mobile devices to access hotel services. Alcatel-Lucent is already a global leader in hospitality solutions with its advanced Smart Guest Application Suite that lets guests control their in-room environment, adjust lighting and temperature, access hotel services, set a wake-up call, set their do not disturb room status, and more. This suite has been implemented in major hotels groups including 45 Park Lane in London and the Beverly Hills Hotel and Hotel Bel Air in Los Angeles, California.

The solution, downloaded as an app on the guest’s smartphone or tablet, complements existing telephones in hotel rooms. It can also be used in place of fixed line telephones becoming a value-added mobility service as part of a full telephony solution within the hotel. The Guest BYOD Telephony solution can be integrated with third-party 'e-concierge' applications or offered by the hotel as a standalone softphone to provide guests with functions such as access to the hotel directory, speed dial, caller ID, free internal calls when on hotel WiFi, and a click-to-call 'e-concierge' option. Multiple devices can be assigned to each guest room and are automatically registered and managed as part of the hotel telephony and billing suite.

Guests download an application which is compatible with both Apple iOS and Android operating systems allowing interaction before and after the stay. Once the solution is integrated, it does not require any additional IT management by hotel staff.

Additional information:
Beverly Hills Hotel / Hotel Bel Air (case study with video)
45 Park Lane (case study with video)
Skip the in-room coffee - BYOD instead, please (blog)