At a glance:
ALE, operating under the brand Alcatel-Lucent Enterprise, has been recognized for excellence in delivering innovative communications solutions, expanding its reach to customers via channel partners, and increasing revenue in the expanding hospitality market in greater China.
The 2015 Frost & Sullivan Greater China Hospitality Unified Communications Market Penetration Award was presented to the Alcatel-Lucent Enterprise Travel, Hospitality and Leisure group based on its successful double-digit growth since its inception. The team was formed to leverage the company’s award winning communications and networking solutions by designing bundles targeted at meeting the needs of the hotel industry. The team has also expanded its channel partner recruitment and training activities and increased sales staff to support these overall efforts.
As the hospitality industry is forecasted for continued significant growth to come from tourism in Greater China, Alcatel-Lucent Enterprise solutions are positioned to help hospitality providers meet the digital expectations of the modern traveler. Today’s travelers are defining a new experience in travel, putting more interest in the hotel’s WiFi and the digital experience over room accommodations and free breakfast. To deliver on these expectations, businesses across the hospitality sector are adapting their technology strategies and looking to integrate advanced communications capabilities.
The Alcatel-Lucent Enterprise solutions included in this recognition bring together a bundle of telephony, unified communications, mobile guest and employee applications, eConceirge integration and integration with hotel eco-system built on top of a wired and wireless infrastructure and occupancy/cloud-based licensing models. More details on the Alcatel-Lucent Enterprise Hospitality solutions.
“ALE reorganised its go-to-market focusing on Hospitality and few other verticals. It introduced all-inclusive single bundle solution custom-made to the needs of the hospitality sector. This elevated guest experience to new heights, helping hotels which deployed its solution to win customer delight and appreciation. It recruited channel partners and hired sales person to increase its reach in the vertical. This was well supported by technical and support staff that helped in deploying optimised solution in various hotels.”
~ Shailendra Soni, Industry Principal Analyst, Asia Pacific ICT Practice
Frost & Sullivan