Customers select Alcatel-Lucent UC for PilotHouse Award


Story Highlights

Alcatel-Lucent outscored all vendors in every category

Over 2000 IT decision makers responded to research study

Technology score of 4.5 was highest vendor score in any category

Experience OpenTouch Conversation
Alcatel-Lucent achieves highest rating in Nemertes PilotHouse Award Report for Unified Communications.
"Alcatel-Lucent and Cisco perform well in all areas, but achieve the biggest gap over their rivals in technology. Each vendor demonstrates a significant advantage, with Alcatel-Lucent scoring the highest overall score of any vendor in any category, with a 4.50 for technology."

— Nemertes PilotHouse Award Report

Alcatel-Lucent is honored that its customers have selected its Unified Communications (UC) solution for the Nemertes PilotHouse Award. This is on top of the honor it already received as Best of Interop for Collaboration this past year from industry analysts.

According to the PilotHouse report, "Alcatel-Lucent has executed on a strategy that has involved boosting its overall UC capabilities while embracing support for mobile devices through applications such as OpenTouch Conversation. "

How the award winner is selected

For the past three years, Nemertes asked IT decision makers to rate their Unified Communications providers. This year, seven UC vendors were rated by over 2,000 IT decision makers in North America of which half were global companies.

The methodology to be used is determined by Nemertes' staff, who then conduct the research and analyze the findings. However, they have no influence over how any vendor performs. All results reflect the customers' votes. It should be noted that no vendors sponsored the research or influenced the methodology.

Respondents rated their providers on a 1-to-5 scale with 5 as the highest score for:

  • Technology (*4.50) - encompassing features, functionality, robustness, and performance
  • Customer service and support (*4.31)- encompassing everything from sales support through end-of-life transitions
  • Value (*4.38) - bang for the buck, or how well price matches technology and support

*Asterisk represents Alcatel-Lucent scores in each category

Nemertes has two categories: Market Leaders for the top two selling vendors and the rest are in the Market Challengers category. Alcatel‐Lucent won the PilotHouse award for Unified Communications Market Challengers, topping Siemens Enterprise Communications, Avaya, and Mitel. Alcatel-Lucent led every Unified Communications vendor in every category.

Being recognized as a leader in providing Unified Communications is a great honor and validation that the market is taking advantage of collaboration benefits from changing the conversation in the work environment. The Alcatel-Lucent Enterprise Communications solutions are relevant to corporations focusing on quality user experiences and application performance to smartly transform their business.

Alcatel-Lucent Enterprise offers a comprehensive collaboration and UC portfolio which includes the OpenTouch Communications Suite and award winning OpenTouch Conversation, video colloaboration and more.